CHAS
01752 691611

Frequently asked questions

Why use us?

With any work you may want done on your property you need to feel confident that the contractor is qualified to carry out the work safely and to a high standard. We are a CHAS Accredited contractor qualified and experienced to undertake all types of tree work. We are appropriately insured and we comply with all the relevant HSE regulations. Please consider when choosing a contractor that you have a duty of care and therefore you could become liable for any accidents an un-insured operator may have on your property including damage caused to either your own or a neighbour's property.

Can you give a quote over the telephone?

It is impossible to cost tree work over the phone as every tree is different and every site is different. We offer a free of charge no obligation quote. We will come to the site and inspect your trees and give you our professional advice and recommendations. We will then send you a full written quotation.

What if my tree has a Tree Preservation Order (TPO) on it or I live in a conservation area?

A tree preservation order (TPO) is an order made by a local planning authority (LPA) in respect of trees or woodlands and can be written on individual trees or groups of trees. Trees in conservation areas may also have TPOs on them. Written consent is required from the LPA before carrying out certain works and this normally takes around eight weeks. Currently the maximum penalty for carrying out works to trees with a TPO without consent is £20,000. Anyone proposing to cut down or carry out work on trees in a conservation area is required to give the LPA six weeks notification of intended works. In some circumstances notification may not be necessary as the tree may be exempt. There is a requirement to give the LPA at least five working days written notice of proposed work on dead or dangerous trees unless there is an urgent risk to safety.  If you deliberately destroy a protected tree or damage it in a manner likely to destroy it you could be liable to an unlimited fine.  You could also be fined if yo cause or permit such work.  Other offences can lead to fines of up to £2500.  As a company we will carry out the necessary checks with the LPA and if required we can submit the application to the LPA on your behalf.  There is no charge for this but as the process can take between six-eight weeks it is advisable to bear this in mind when planning any work. 

When is the best time of year to have work done to my trees and hedges?

Most trees can be worked on at any time of year however some trees require work at other times. For example cherry, plum and other related species should be worked on later in the year as as this helps to reduce the risk of folia diseases. Maple and Birch should ideally not be pruned in the spring as this reduces the risk of bleeding (exuding sap), which although not damaging is unsightly. Magnolia and walnut should only be pruned in high summer. Most common species of hedge can be cut at any time of the year but will depend on nesting birds.

What about birds or bats?

Any type of bird nesting in a tree or hedge is legally protected as long as the nest is in use. Birds commonly nest between March and the end of July. Many kinds of bats also use trees as a habitat. All nesting birds and bats are legally protected. The Wildlife and Countryside Act (1981) makes it an offence to disturb, damage or destroy bats and their roosts or any active nest. The act applies in both England and Wales. An ecologist or the contractor (if trained as a bat surveyor) should satisfy themselves that there are no protected species that will be affected by the work before work starts. If any protected species are found then work cannot proceed without getting advice and if required the necessary authorisation from the relevant statutory body. Two members of Tree-work.com have completed the course 'Arboriculture and Bats - a guide for practitioners'.

What happens to the wood and branches?

We endeavour to be as green as possible with the waste that is generated from our work and we try to recycle everything. Our woodchipper will convert branches/brush into woodchip. This can either be used as mulch for the garden (great for keeping in the moisture and keeping out the weeds) and is popular for use on golf courses, in stables, on woodland paths and as fuel for biomass power stations or can also be turned into compost. All timber is removed from site to be processed into firewood, which is classed as a renewable fuel. If any of our customers would like to keep any wood chips or logs then we are more than happy to leave them on site. We also have woodchip available to buy and which can be delivered as well as seasoned firewood (see the firewood and woodchip pages on the main menu). With Tree-work.com nothing is wasted and no material ends up in a landfill site.

Can I prune back my neighbour's overhanging tree or branch?

Generally common law allows you to cut back overhanging branches to the boundary line of your property but this is not necessarily what is good for the balance, shape, safety and health of the tree. It is better to have a talk to your neighbour (with us if appropriate) and reach a mutual agreement on what needs to be done for the look and benefit of the tree (also maintains good relations with your neighbours). If your neighbour's trees are protected then LPA consent will be needed even for minor works.

Why should Tree-work.com carry out my tree work?

With any work you may want done on your property you need to feel confident that the contractor is qualified to carry out the work safely and to a high standard. We are qualified and experienced to undertake all types of tree work. We are appropriately insured (a copy of our insurance certificate is available to download on the 'about' page of this website) and we comply with all the relevant HSE regulations. Please consider when choosing a contractor that you have a duty of care and therefore you could become liable for any accidents an un-insured operator may have on your property including damage caused to either your own or a neighbour's property.

Need help with your tree or hedge?

Get in touch today and arrange your free quotation



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Areas we cover

  • Ivybridge
  • South Brent
  • Avonwick
  • Diptford
  • East allington
  • Modbury
  • Ugborough
  • Kingsbridge
  • South Allington
  • Salcombe
  • Ashburton
  • Buckfastleigh

Don't see your area listed?

No need to worry, if your home or business is close to any of the above areas we've got you covered!